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For subscribers:

If you choose Autoship & Save for your first order*, you are eligible for our 100% satisfaction guarantee! We're so confident in the GIANTS™ feeling (AKA you feel great on our coffee) that we offer anyone who doesn't a full refund.

That includes things like:

• You’re not feeling steadier energy and focus through the morning

• It’s not helping you feel more satisfied or fuller

• You’re not enjoying how easy it makes getting your protein & collagen in

If you're genuinely not getting these benefits, get in touch at hello@giantscoffee.co.uk. 

*note that this applies to only the first pouch opened to allow you to try one and see if you like it.

For one-time purchasers: 

We have a 45-day return policy if you haven't opened the pouch, which means you have 45 days after receiving your item to request a refund/return. 

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@giantscoffee.co.uk. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@giantscoffee.co.uk.