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Frequently Asked Questions

How are we different? 🤔

GIANTS™ was created to solve everything we didn’t love about regular coffee, while building on the parts we did.

We kept the taste, the ritual, and the boost of energy. But we left behind the crash, the jitters, the cravings, and the stomach issues.

By blending premium arabica coffee with 14 functional ingredients like extended-release caffeine, collagen protein, adaptogens, prebiotics, and essential vitamins, we built a daily latte that delivers clean energy, sharper focus, better digestion, and real control over cravings.

It tastes like your favourite vanilla latte. But the way it makes you feel? That’s on a whole different level.

What does it taste like? 😋

Like a creamy vanilla latte - smooth, satisfying, and a little indulgent.

We’ve spent months perfecting the flavour to make sure it’s something you’ll actually look forward to drinking every day.

No bitterness, no weird aftertaste, and definitely no mushroom funk. A creamy caffe latte with a subtle vanilla kick that tastes as good as it makes you feel.

Hot or iced, it’s your new favourite part of the morning.

Will this help me lose weight? 🥗

GIANTS™ can support your weight loss goals by helping you feel full, energised, and in control of cravings - especially in the morning when it matters most.

It contains MCT oil, which helps suppress appetite and support metabolism, along with collagen protein, fibre, healthy fats, and extended-release caffeine to help reduce snacking and boost focus throughout the day.

It’s a low-calorie, keto-friendly blend with no added sugar, making it a smarter choice than sugary lattes or breakfast snacks - and it helps reduce those mid-morning and afternoon cravings that often lead to overeating.

Think of it as a tool to help you stay on track - not a magic fix, but a powerful upgrade to your daily routine.

Do you have samples? 👀

Unfortunately we do not, our product is extremely expensive to make.

Can I drink before or after a workout? 🏋️‍♀️

Absolutely! GIANTS™ works great before or after a workout, depending on your goals.


It delivers clean, sustained energy and focus from extended-release caffeine and adaptogens. It's perfect for powering through training without jitters or a crash.


The collagen protein, MCTs, vitamins and minerals help support recovery, curb cravings, and keep you full - especially if you’re not ready for a full meal.

It’s a versatile part of your routine, whether you're training, recovering, or just getting stuff done.

How much caffeine? ☕️

Each serving contains 80-100mg of extended-release caffeine - about the same as a regular cup of coffee, but with a slower, smoother release.

That means you get sustained energy and focus without the sudden spike or crash. It’s enough to power your morning or pre-workout, while being gentle on your mood, mind, and stomach.

How is GIANTS™ sweetened? 🍯

GIANTS™ is sweetened with a small amount of stevia and sucralose to give it a smooth, delicious flavour - without adding any sugar or unnecessary calories.

It’s sweet enough to taste like a treat, without the sugar crash.

Is it 100% natural? 🌱

GIANTS™ is made with a carefully selected blend of natural, functional ingredients designed to support your energy, focus, gut health, and cravings - without the crash or added junk.

While most of our ingredients are naturally sourced, we do use a small amount of sweetener (sucralose) to keep the flavour delicious without adding sugar or calories. No artificial colours, no unnecessary fillers, and nothing that doesn’t serve your body or your goals.

Does it contain gluten or lactose? 🥛

Our first product does contain lactose from a small amount of skimmed milk we’ve used to make it creamier. And although the ingredients are gluten free, it is produced in a facility that handles milk, soy, egg, and gluten.

We will be releasing a lactose free product in the future :)

Subscription Questions

Do I have to get a subscription? 🥰

Nope! We also have a one time purchase option, but you save money and get free gifts when you subscribe. This is about changing your life long-term, which is why 95% of people subscribe.

How do I cancel my subscription? 😢

Cancelling a subscription with us is very straightforward. 

You can manage this anytime by logging into your account -https://giantscoffee.co.uk/account/login

Please ensure you are using the email address used to place your first order when logging into your account.

How will I know when my next subscription order is arriving? 🙋‍♂️

You can view your next order date anytime by logging into your account -https://giantscoffee.co.uk/account/login

Here you can view or update your next order date to suit you best!

Once your subscription is processed and shipped we will also send you over a tracking link. 

Shipping questions

How long does shipping take? 🚚

UK orders usually arrive after 24-48 hours once dispatched. 

EU orders will arrive with your local postal carrier and usually take between 5-7 working days once dispatched.  

Rest of the World can take a little longer due to customs but the service is always fully tracked. 

What can I do if my order is delayed /hasn't been sent? 🧐

If you experience a delay with your order or it hasn't been sent out within the expected timeframe, we want to extend our sincerest apologies for any inconvenience caused. 

Rest assured that we are actively processing your order and you will be provided with tracking information very soon.

Contact us at orders@giantscoffee.co.uk if you need help!

How do I cancel my order? 😭

*Our warehouse works very quickly so this may not be possible*

Please email us 'hello@giantscoffee.co.uk' and include your order number and the reason for cancellation in your email and if we can cancel your order before it dispatches we will.

Orders can only be canceled before they have been processed. If your order has already been processed or shipped, we can help with a free return. 

Our support team works business hours, Monday - Friday and during busy periods reply times can take up to 48 hours. 

Returns/Refund Questions

How does the moneyback guarantee work? 💛

We stand behind the benefits of our Super Coffee and want you to feel amazing every time you drink it.

That's why your order is protected by our 100% satisfaction guarantee. That means if you’re not genuinely feeling more energised, focused, and in control after giving it a fair shot - we’ll refund you in full.

No fuss. No hard feelings. Just email us at orders@giantscoffee.co.uk and we’ll sort it.

Because if you don’t feel like a GIANT, you shouldn’t pay.

How do I get a refund? 😿

Drop us an email at orders@giantscoffee.co.uk

100% Secure Transactions

Transactions are handled with bank-grade security through the payment supplier of your choice (Paypal, Apple Pay, Visa, Shop etc).

Pause/Cancel Orders Easily

Our subscriptions are easy to pause or cancel anytime through your account or getting in touch with us 💙

Get in Touch

Have questions? Get in touch with us at any time by sending an email to hello@giantscoffee.co.uk :)

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Feel the Difference - Or its Free!

We’re confident GIANTS™ will change how you feel every day - with clean energy, better focus, and fewer cravings.

That’s why we offer a 60-day satisfaction guarantee.

Experience the benefits for yourself, and if you genuinely don't, we will give you a full refund - all you have to do is drop us an email at hello@giantscoffee.co.uk.

Give it a real shot. If it doesn’t work for you, you don’t pay.